Refund policy

At Plariora, customer satisfaction is important to us. We want every customer to have a positive and convenient shopping experience when purchasing camping chairs from our online store.

We understand that there may be occasions when a product does not meet your expectations, arrives damaged, or has an issue that requires assistance. This Return & Refund Policy explains how to contact us, request a return, and understand the refund process.

Our store policy provides free returns and refunds within the stated 14-business-day period for eligible requests, subject to the conditions described below. This policy operates alongside any rights and remedies available to customers under Australian Consumer Law.

2. Return Period

Plariora provides a voluntary return period of 14 business days for eligible return requests under our store policy.

If you wish to return a camping chair, please contact our customer support team within this period and explain the reason for your request. We will provide guidance on the next steps and any information needed to assess the return.

Business days generally exclude weekends and applicable public holidays.

The 14-business-day store return period does not limit your statutory rights. If a product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee under Australian Consumer Law, you may have additional rights and remedies regardless of our voluntary return timeframe.

3. Return Eligibility

To help us assess a return request, we ask customers to provide the relevant order information and a clear description of the issue.

For change-of-mind returns under our voluntary store policy, the following conditions may be considered:

• The return request is submitted within the stated 14-business-day period.

• The product is identified through the original order details.

• The item and its condition are accurately described.

• Relevant product accessories or packaging are included where reasonably possible.

• The customer follows the return instructions provided by our support team.

These conditions apply to voluntary change-of-mind returns only to the extent permitted by law. They do not remove or restrict any remedies a customer may have for a faulty, unsafe, or incorrectly described product.

If you receive a damaged, defective, or incorrect camping chair, please contact Plariora so that we can assess the issue and explain the appropriate resolution.

4. Free Returns

Plariora offers free returns for eligible requests covered by our store policy.

Please contact us before sending a product back. Our team will explain the applicable return procedure and provide the relevant instructions.

Do not send an item to an address other than the return destination provided by our support team. This helps ensure that your return can be identified and processed correctly.

Where a return is required because a product fails to meet a consumer guarantee, we will handle the matter in accordance with applicable Australian Consumer Law, including any requirements relating to return shipping costs.

5. How to Request a Return

To request a return from Plariora, please follow these steps:

Step 1: Contact Customer Support

Email support@plariora.com or call +61889577308. Include your order number and explain why you wish to return the product.

Step 2: Provide Relevant Information

Depending on the circumstances, we may ask for photographs, a description of the product's condition, or other reasonable information to help us understand your request.

Step 3: Receive Return Instructions

Our support team will review your request and explain the next steps, including the appropriate return arrangements where a return is required.

Step 4: Prepare the Product

Pack the product carefully and include any relevant accessories or components, where appropriate. Follow the return instructions provided by our team.

Step 5: Return Review and Resolution

Once the returned product or relevant evidence has been reviewed, we will communicate the outcome and any applicable refund, replacement, or other resolution.

Where the law requires a remedy, we will not unreasonably delay or deny that remedy.

6. Refund Eligibility

A refund may be available under our store policy when an eligible return has been approved.

Examples may include:

• An eligible change-of-mind return under our voluntary policy.

• An order that cannot be fulfilled.

• A product that arrives damaged or defective.

• An incorrect product supplied by mistake.

• Other circumstances in which a refund is appropriate under our policies or applicable law.

The available remedy depends on the circumstances of the order and the nature of the issue. Under Australian Consumer Law, a customer may be entitled to a refund, repair, replacement, or another remedy depending on the applicable consumer guarantee and whether the problem is major or minor.

Plariora will assess each request fairly and communicate the available options.

7. Refund Processing Time

Once a refund has been approved, Plariora generally aims to process it within 3 days.

Please note that this is our standard refund processing timeframe after approval. The time required to complete the overall return process or for a refund to reach the customer may vary depending on the circumstances and refund arrangement.

We will aim to keep customers informed if additional information or action is needed to complete their refund.

8. Refunds for Cash on Delivery Orders

Plariora currently accepts Cash on Delivery (COD) only.

Because customers pay when their order is delivered, a refund for a COD purchase may require a separate arrangement rather than a reversal of an online card transaction.

If your refund is approved, our support team will explain the appropriate refund method and any information reasonably required to arrange payment.

Please contact us using the details at the end of this policy. For your security, do not send passwords or unnecessary sensitive financial information.

9. Damaged, Defective, or Incorrect Products

We encourage customers to inspect their camping chair after delivery and contact Plariora promptly if they discover a problem.

If your item arrives damaged, appears defective, is missing relevant components, or differs materially from the product ordered, please provide:

• Your order number.

• A clear description of the issue.

• Photographs of the product and packaging, where available.

• Any other relevant information reasonably requested by our team.

We will review the issue and explain the next steps. Depending on the circumstances and applicable consumer law, the appropriate remedy may include a repair, replacement, refund, or another resolution.

Please stop using a product if it appears unsafe or damaged.

10. Change-of-Mind Returns

If you decide that a camping chair is not right for you, you may contact Plariora to request a change-of-mind return within the stated 14-business-day period.

Change-of-mind returns are handled under our voluntary store policy and may be subject to the eligibility conditions described above.

A change-of-mind return is different from a return involving a product fault or a failure to meet a consumer guarantee. Nothing in this section limits statutory rights that apply to faulty, unsafe, or incorrectly described products.

11. Order Cancellations

If you wish to cancel an order before it is dispatched, contact Plariora as soon as possible.

We will make reasonable efforts to assist if the order has not yet entered shipment processing. Once an order has been dispatched, the available options may differ.

Where a cancellation or refund is required or permitted by applicable law, we will handle the request in accordance with those requirements.

12. Non-Returnable Circumstances

Certain change-of-mind requests may not qualify under our voluntary return policy, depending on the product's condition and the circumstances. For example, a request may be declined where an item has been damaged through misuse or where the request falls outside the applicable voluntary policy terms.

However, Plariora will not rely on a voluntary-policy exclusion to remove any consumer guarantee, refund right, or other remedy that cannot legally be excluded under Australian Consumer Law.

If you are unsure whether your situation qualifies, please contact our team for clarification.

13. Shipping Costs and Return Delivery

Standard shipping is free on eligible orders placed with Plariora.

For eligible voluntary returns under our store policy, we provide free returns according to the return arrangements communicated by our support team.

Where a return is necessary because a product fails to meet a consumer guarantee, we will meet any applicable legal obligations concerning return costs and other reasonable expenses.

Customers should contact us before arranging return shipment so that the correct procedure can be followed.

14. Exchanges and Replacements

If you receive a damaged, defective, or incorrect camping chair, contact Plariora so we can review the circumstances.

Depending on product availability, the nature of the problem, and applicable legal requirements, a replacement or another appropriate remedy may be available.

We cannot guarantee that an identical replacement will always be available. If it is unavailable, our team will explain the options permitted by the circumstances and applicable law.

15. Customer Responsibilities

To help us handle return and refund requests efficiently, customers should:

• Provide accurate order information.

• Explain the reason for the request clearly.

• Supply relevant photographs or details when reasonably requested.

• Follow the return instructions provided by our team.

• Package any returned product appropriately.

• Communicate any relevant changes or additional information promptly.

These requests are intended to help us assess and resolve returns fairly. They do not restrict any statutory consumer rights.

16. Australian Consumer Law

Plariora aims to handle returns and refunds in accordance with applicable Australian laws, including the Australian Consumer Law.

Consumer guarantees may apply to products purchased from our store. Depending on the circumstances, customers may have rights relating to acceptable quality, fitness for a disclosed purpose, correspondence with description, and other consumer guarantees.

These legal rights are separate from our voluntary 14-business-day return policy. A customer may be entitled to a remedy for a product that fails to meet a consumer guarantee even if the voluntary change-of-mind return period has expired.

Nothing in this policy is intended to exclude, restrict, or modify a right or remedy that cannot legally be excluded, restricted, or modified.

17. Contact Us for Returns and Refunds

If you have questions about return eligibility, refund processing, damaged products, or the status of an existing request, please contact Plariora using the details below.

Trade Name: Plariora

Phone Number: +61889577308

Email: support@plariora.com

Business Address: Yulara Shopping Square, Yulara Dr, Yulara NT 0872, Australia

When contacting us, please include your order number and a brief explanation of the issue so our team can assist you more efficiently.

18. Changes to This Policy

Plariora may update this Return & Refund Policy from time to time to reflect changes in our business practices, return procedures, or legal requirements.

Any updated version will be published on our website with a revised “Last Updated” date. Changes will be subject to applicable law and will not remove mandatory consumer rights.

We encourage customers to review this page periodically.

Our Commitment to Customer Satisfaction

At Plariora, we want customers to feel informed and supported throughout their shopping experience. We aim to provide a clear return process, transparent refund information, and helpful customer service whenever an issue arises.

Thank you for choosing Plariora for your camping chair needs. We appreciate your trust and will make reasonable efforts to address eligible return and refund requests fairly and professionally.