Privacy policy

Welcome to Plariora. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, browsing our camping chair products, or placing an order.

This Privacy Policy explains how Plariora collects, uses, stores, discloses, and protects personal information when you access our online store, make a purchase, contact customer support, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular activity, we will seek your consent as required by applicable law.

2. Personal Information We Collect

Plariora may collect different types of personal information depending on how you interact with our website.

A. Information You Provide

When placing an order or contacting us, you may provide information such as:

  • Your full name.

  • Delivery address and billing details, where applicable.

  • Phone number.

  • Email address.

  • Order details and purchase history.

  • Information you include in customer support enquiries.

  • Other information you voluntarily provide when communicating with us.

We collect only the information reasonably necessary for the relevant business purpose, subject to applicable legal requirements.

B. Order and Transaction Information

Because Plariora currently accepts Cash on Delivery (COD) only, we may collect information needed to process and fulfil your order, including the products ordered, order total, delivery details, order status, and payment collection status.

We do not require customers to provide online payment card details for purchases through our current COD-only payment arrangement.

C. Technical and Usage Information

When you visit our website, certain information may be collected automatically by Shopify and other services supporting our store. Depending on the technologies enabled, this information may include:

  • Internet Protocol (IP) address.

  • Browser type and device information.

  • Operating system.

  • Pages viewed and interactions with the website.

  • Referring website or source.

  • Approximate location derived from technical information.

  • Cookie identifiers and similar technical data.

This information may help us maintain website functionality, understand how visitors use our store, improve performance, and protect against fraudulent or unauthorized activity.

3. How We Use Your Personal Information

Plariora may use personal information for legitimate business purposes, including:

  • Processing and managing customer orders.

  • Arranging shipping and delivery.

  • Communicating order confirmations and relevant updates.

  • Responding to customer questions and support requests.

  • Managing eligible returns, refunds, and complaints.

  • Maintaining and improving our website and services.

  • Detecting and preventing fraud, abuse, or unauthorized activity.

  • Maintaining business and transaction records.

  • Complying with legal obligations.

  • Protecting our legitimate business interests where permitted by law.

We will not use personal information for purposes that are incompatible with applicable legal requirements without an appropriate legal basis.

4. Cash on Delivery and Order Fulfilment

Since Plariora accepts Cash on Delivery only, we use relevant customer and order information to prepare and deliver purchases and coordinate payment collection.

Where necessary, we may share limited information with delivery providers, logistics partners, or fulfilment services so they can deliver your order and complete the associated delivery process.

We aim to limit shared information to what is reasonably necessary for the relevant service.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website operations and improve the shopping experience.

These technologies may be used to:

  • Remember certain website preferences.

  • Support shopping cart and checkout functionality.

  • Understand website traffic and visitor interactions.

  • Improve website performance.

  • Support security and fraud prevention.

  • Provide advertising or marketing functionality where enabled and legally permitted.

You may be able to manage cookies through your browser settings or through available website consent tools. Disabling certain cookies may affect some website features.

Where required by applicable law, Plariora will obtain consent before using non-essential cookies or similar technologies.

6. How We Share Personal Information

Plariora does not sell personal information to third parties in exchange for money. However, we may disclose information to service providers and other recipients where necessary for the purposes described in this policy and as permitted by law.

These recipients may include:

  • Shopify: Our e-commerce platform, which supports our online store and related functions.

  • Delivery and fulfilment providers: To prepare, transport, and deliver orders.

  • Website and technology providers: To maintain, secure, and operate our website.

  • Customer support services: To help manage customer enquiries.

  • Professional advisers: Such as legal, accounting, or compliance professionals when necessary.

  • Authorities or other parties: Where disclosure is required by law or necessary to protect legal rights, safety, or security.

We expect service providers handling personal information on our behalf to process it appropriately and in accordance with applicable requirements.

7. Shopify and Third-Party Services

Our online store is hosted on Shopify. Information submitted through our website may be processed by Shopify and other service providers that help us operate our store.

These services may process information in countries other than Australia, depending on their operations and infrastructure. Where personal information is transferred overseas, Plariora will take steps required by applicable law, including relevant Australian Privacy Principle requirements where they apply.

Third-party websites or services linked from our store may have their own privacy policies. We encourage you to review those policies before providing information directly to those services.

8. Data Security

Plariora takes reasonable steps to protect personal information against misuse, interference, loss, unauthorized access, modification, and disclosure.

Security measures may include access controls, appropriate use of service providers, and reliance on security features provided by our e-commerce platform.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle personal information responsibly and take appropriate steps when security issues arise.

9. Data Retention

Plariora retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, recordkeeping, dispute resolution, and compliance with applicable legal obligations.

The appropriate retention period depends on the type of information, the purpose of processing, and any legal requirements that apply.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to delete it or de-identify it, where appropriate.

10. Your Privacy Rights

Depending on the applicable law and your circumstances, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Ask questions about how your personal information is handled.

  • Request deletion of information where legally available.

  • Withdraw consent for certain processing activities where consent is the applicable legal basis.

  • Make a privacy complaint.

Some requests may be subject to legal exceptions, recordkeeping obligations, or other applicable requirements.

To make a privacy request, contact Plariora using the contact details provided below. We may need to verify your identity before responding to a request involving personal information.

11. Australian Privacy Law

Plariora aims to handle personal information responsibly and in accordance with applicable privacy and consumer protection laws.

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our activities, we will handle personal information in accordance with the relevant requirements. The application of specific privacy obligations can depend on the business and the circumstances.

If you believe your privacy has been affected by our handling of personal information, please contact us first so that we can review your concerns. You may also have the right to raise a complaint with the Office of the Australian Information Commissioner (OAIC), where applicable.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe a child has provided personal information to Plariora in circumstances where it should not have been collected, please contact us. We will review the matter and take appropriate steps in accordance with applicable legal requirements.

13. Marketing Communications

If Plariora sends promotional communications, we will do so in accordance with applicable consent and marketing requirements.

Where required, we will obtain appropriate permission before sending marketing messages. You may unsubscribe from promotional emails using the unsubscribe instructions provided in the message, where available.

Even if you opt out of marketing communications, we may still send necessary non-promotional messages relating to your orders, delivery, customer support, or other service matters.

14. Changes to This Privacy Policy

Plariora may update this Privacy Policy from time to time to reflect changes in our business operations, website technology, service providers, or legal obligations.

Any updated version will be published on our website with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this page periodically to understand how personal information is handled.

15. Contact Us About Privacy

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Plariora using the following details:

Trade Name: Plariora

Phone Number: +61889577308

Email: support@plariora.com

Business Address: Yulara Shopping Square, Yulara Dr, Yulara NT 0872, Australia

Please describe your enquiry clearly and include relevant details so that we can review your request. For your protection, do not include passwords or other unnecessary sensitive information in your message.

16. Our Commitment to Privacy

At Plariora, we recognize that trust is an important part of the online shopping experience. We aim to collect only appropriate information, use it for legitimate purposes, work responsibly with service providers, and provide clear information about our privacy practices.

Thank you for trusting Plariora. We appreciate your confidence in our store and are committed to treating your personal information with care and respect.